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September 19, 2016
Joko Susanto
17 Tanjungkarang
Lampung, 34165
Susi Susanti, M.Pd
Garuda Hotel
195 South Telukbetung
Telukbetung, 14657
Dear Mrs. Susanti,
I am writing to complain about the service I have received from your hotel, Garuda Hotel.
Last week I visited Garuda Hotel with my family and booked one of your double-bed room left. When we arrived at 7 P.M on 12th September, our room was not ready and we had to wait in the car for a couple of hours.
When we entered our room, we found that there was only one bedroom. I had to sleep on the sofa.
The next morning, I went to the receptionist to complain. The receptionist talked wildly and informed us that there were no double-bed room free. So, I decided to leave your hotel and booked into a nearby hotel.
I am so dissatisfied with your hotel’s service and I would like a full refund. I look forward to hearing from you soon
Faithfully,
[ signature ]
Joko Susanto